Refund policy

Return & Refund Policy

We want your cat (and you!) to love every Haunted Whiskers costume. If something isn't right, we'll make it right.

Damaged, defective or wrong item If your order arrives damaged, defective, or is not the item or size you ordered, contact us within 14 days of delivery with your order number and a clear photo of the problem. We will send a free replacement or issue a full refund, your choice. You do not need to return the item.

Items that never arrive If your order has not arrived within 30 days of shipping, contact us and we will investigate with the carrier and either re-send your order or refund you in full.

Change of mind or sizing issues If the costume doesn't fit or you changed your mind, contact us within 14 days of delivery. Items must be unused, in their original condition and packaging. Please contact us before sending anything back so we can give you the correct return instructions. Return shipping costs for change-of-mind returns are paid by the customer. Once we receive and inspect the item, we will refund the purchase price (excluding original shipping, if any).

Safety note Costumes should be worn only under supervision and removed if your cat shows signs of stress or discomfort. Items showing signs of being chewed or worn for long periods cannot be returned.

How refunds work Approved refunds are issued to your original payment method (including PayPal) within 5–10 business days of approval.

Contact us To start a return or ask a question, use the contact form on our website. We reply within 1–2 business days.